Learning Tools – Work
Learning Tools For Busy People
If It Wasn’t For The Customers, I’d Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As A Cucumber!
If difficult, angry, hostile, manipulative and problematic customers are your problem, here’s the solution.
Quickly, answer these questions to see if this book is for you:
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Do you deal with angry, frustrated or angry customers once a month or more?
Do you get angry, stressed or fed up as a result of your customers?
Have you ever said, after dealing with a customers, “I SHOULD have said…”
Do you find yourself thinking about a difficult customer AFTER that person is gone, or later in the day?
Would your job be more enjoyable if only the customers weren’t so demanding, aggressive, or unpleasant?
Do you provide rent free space in your head to customers who don’t treat you as well as you’d like?
Do you want to deal with angry, frustrated, manipulative customers quickly, and professionally?
Have you ever regretted something you’ve said to a customer or had your manager comment on mistakes you made with customers
If you answered YES to ANY of these, invest the .95 and get this book now. Guaranteed you WILL learn some new techniques you’ve never tried to get control of difficult customer service situations, and you’ll be able to start learning and applying them immediately. Here are a few things you will learn from the 120+ tactics included in this 188 page, 8×10 inch book
What You WILL Learn
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Politely stop a customer’s ranting over the phone
Combine techniques to cut down the amount of time you spend with an angry customer while at the same time increasing customer satisfaction
Respond to personal insults made by customers
Bring a conversation that’s going nowhere to an end without offending the customer
Stop an aggressive customer “cold” by applying a number of known psychological factors
Team up with a co-worker to defuse even the most demanding customers
Control yourself in the face of your own stress and frustration when dealing with a “tough customer”
Set limits for customers and enforce them
Use email effectively for customer service and know when to rely on it or switch to the phone
Understand the limits of social media with respect to customer service
Get noticed by your customers, co-workers and manager as someone who is “cool as a cucumber” under pressure
Some of the Unique Content
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Nature of Hostile Behavior
How Hostile Situations Escalate
Principles of Defusing
Art of Self-Control
Starting Off Successfully
Using Cooperative Language
Verbal Self-Defense Tactics
Countering Non-Verbal Intimidation
Referral Techniques
Telephone Hostility
Limit Setting and Following Through
Special Chapter For Supervisors and Managers
Use of Social Networks/Platforms For Customer Service and Their Limitations
Presenting To Resistant, Angry or Resistant GROUPS of clients/customers/audience. Buy Now More Info Trial
Price: 16.95